Who we are

Silent Noise operates silentnoise.ph and is responsible for the personal information we collect through this website. This policy covers browsing, online orders, customer accounts, enquiries, and requests for our services.

Our privacy contact is info@silentnoise.ph. You can also write to us at 290 Aguirre Ave., BF Homes, Parañaque City, Philippines.

What you share with us

• Orders and delivery: your name, email address, phone number, billing and delivery addresses, items ordered, order notes, and payment status or transaction references.
• Your account: registration details, saved addresses, and order history. If you choose Sign in with Google, we receive the profile information shared for that sign-in, such as your name and email address.
• Enquiries and services: the contact details and information you submit when asking about products, lessons, bookings, repairs, returns, or warranties.
• Reviews: the rating, review, and display name you submit. Published reviews can be seen by other visitors, so avoid including private contact or payment details.
• Website activity: browser and device information, IP address, pages and products viewed, referral sources, and shopping interactions collected through website logs, cookies, and analytics tools.

Checkout details and cart contents may be saved while you fill in checkout, even if you do not place an order. This supports cart recovery and follow-up about an unfinished purchase.

How we use your information

• Provide your purchase or service: process payments, arrange delivery or collection, manage bookings, send order updates, and handle returns or warranty requests. This supports our contract with you or steps you request before a purchase.
• Support your account and enquiries: help you sign in, respond to questions, and resolve problems.
• Operate and protect the store: troubleshoot errors, prevent fraud and misuse, and understand how people use our site. Where we rely on legitimate interests, these must be balanced against your rights and freedoms.
• Meet legal obligations: keep records needed for accounting, tax, and lawful requests, and establish or defend legal claims.
• Communicate with you: provide purchase-related follow-ups and invite feedback. We send promotional marketing with your consent. You can ask us to stop optional messages.

Where processing relies on consent, you may withdraw it. This does not affect processing already lawfully carried out or information we still need for your order or a legal obligation.

Who may receive your information

We do not sell, trade, or rent your personal information. Our team and service providers may access information needed to run the store and assist you, including:

• Payment providers: PayMongo, PayPal, and the bank, e-wallet, or instalment provider you select at checkout, such as BillEase. They may receive order, billing, contact, and transaction details to process or support your payment.
• Delivery and service partners: couriers and partners involved in fulfilling your order or handling a return, repair, or warranty request.
• Website and communications providers: services supporting hosting, security, email delivery, website analytics, and customer support.
• Authorities and advisers: where disclosure is required by law or necessary to address a dispute, suspected fraud, or a legal claim.

Some providers may process information outside the Philippines. Payment services, Google sign-in, social platforms, and other external services also handle information under their own privacy notices. Review those notices when choosing to use their services.

If you follow a link to Facebook, Instagram, YouTube, a marketplace, or another external website, that service’s privacy practices apply to your activity there.

What happens when you browse

Cookies and similar browser storage help remember your cart, maintain a login session, and support shopping features. Website logs and security tools also help identify technical problems and misuse.

We use Google Analytics to understand visits and shopping activity, such as pages viewed and interactions with products. Analytics can help us see which content brings visitors to the store and contributes to purchases. Google processes data under its own Privacy Policy.

You can delete or block cookies using your browser’s settings. Blocking essential cookies may prevent your cart, login, or checkout from working correctly. Deleting cookies does not delete information already stored in your account or order records.

For Google Analytics specifically, Google provides an opt-out browser add-on for supported browsers. For other privacy requests, contact us directly.

Keeping and protecting information

Account and order records are not automatically deleted after a fixed period. You can ask us to review, correct, or delete your personal information using the contact details below.

Retention depends on the type of information, the service or transaction involved, outstanding support or warranty matters, and applicable accounting, tax, or other legal requirements. Some records may need to be retained after an account is closed or a deletion request is made.

We use appropriate security measures to protect personal information from unauthorised access, alteration, disclosure, or loss. No website or transmission method can be guaranteed completely secure. Keep your account password private and contact us if you suspect misuse of your account.

Your information. Your choices.

Under the Philippine Data Privacy Act of 2012, and subject to its conditions and exceptions, you have rights to:

• Be informed about how your personal information is handled and request access to it.
• Correct inaccurate or incomplete information.
• Object to processing, withdraw consent where applicable, and request erasure or blocking.
• Request data portability where applicable.
• File a complaint with the National Privacy Commission and seek damages where provided by law.

You can update available account details in My Account. To stop promotional or optional follow-up emails, use the unsubscribe link where provided or email us. Essential messages about an active order, payment, account, or service may still be necessary.

For other requests, email info@silentnoise.ph with the subject “Privacy request”. Tell us what you would like us to do and use the email address associated with your account or order where possible. We may need to verify your identity before releasing or changing personal information.

Deletion may be limited where records are needed to meet legal obligations or resolve claims. Learn more about your rights from the National Privacy Commission.

Changes to this policy

We may update this policy as our services or obligations change. The latest version and its update date will appear on this page. Where required, we will provide additional notice or obtain consent before using your information for a new purpose.